A fantastic Front of House Executive / Head of Front of House / Reception Manager opportunity has arisen in an extremely high-end and exciting company. This high profile, luxury 5* service business is seeking an outstanding lynchpin Front of House Executive / Office Coordinator to manage the London based Front of House, as well as in time their other multiple offices across the UK.
The environment here is challenging but exciting - the pace is fast and deadline-driven and expectations are sky-high so you should be the type of person who thrives under pressure and doesn’t flap. The culture here is ‘all go’; dynamic and highly sociable and friendly, but also at times frantic, constantly changing and unpredictable! The business works a lot with celebrities and HNWIs so discretion and a calm and focused approach under pressure is an absolute must.
This Front of House Manager / Reception Manager / Concierge Manager will enjoy a super busy role where there is unlimited scope for personal progression and career growth.
Front of House Executive / Reception Manager / Receptionist Manager / Client Services Executive
Managing two junior receptionists / team manager
Ensuring 5* service to guests and HNWIs at all times – you will take full ownership of and pride in the ‘5 start customer experience’ – this is vital!
Ensuring quality across whole Front of House area
Managing 5 meeting rooms – negotiating internal requests for HNWI client meetings, dealing with unplanned last-minute changes, thinking on your feet, problem solving
Setting up IT and AV equipment
Coordinating post and couriers, prioritising important documents
Ordering supplies and thinking ahead
Managing constantly ringing switchboard, dealing with highly sensitive and confidential situations
Immaculate personal presentation essential every day
Preparing meeting rooms with bespoke client breakfasts and lunches
Running business or personal related errands
Sourcing furniture, stationery or art work for office
Assisting with opening of new offices and business expansion
The ideal Client Services Exec / Office Administrator / Front of House Representative will have:
Sophisticated and elegant personal presentation
Degree educated or equivalent
Robust and resilient approach, able to hold your own with senior members of the company and VIPs
Hardworking and keen to prove yourself
Ambition and drive to succeed