Front of House Executive / Client Services Manager, £32,000

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A fantastic Front of House Executive / Head of Front of House /  Reception Manager opportunity has arisen in an extremely high-end and exciting company.  This high profile, luxury 5* service business is seeking an outstanding lynchpin Front of House Executive / Office Coordinator to manage the London based Front of House, as well as in time their other multiple offices across the UK.

The environment here is challenging but exciting - the pace is fast and deadline-driven and expectations are sky-high so you should be the type of person who thrives under pressure and doesn’t flap. The culture here is ‘all go’; dynamic and highly sociable and friendly, but also at times frantic, constantly changing and unpredictable! The business works a lot with celebrities and HNWIs so discretion and a calm and focused approach under pressure is an absolute must.

This Front of House Manager / Reception Manager / Concierge Manager will enjoy a super busy role where there is unlimited scope for personal progression and career growth.

Front of House Executive / Reception Manager / Receptionist Manager / Client Services Executive

  • Managing two junior receptionists / team manager

  • Ensuring 5* service to guests and HNWIs at all times – you will take full ownership of and pride in the ‘5 start customer experience’ – this is vital!

  • Ensuring quality across whole Front of House area

  • Managing 5 meeting rooms – negotiating internal requests for HNWI client meetings, dealing with unplanned last-minute changes, thinking on your feet, problem solving

  • Setting up IT and AV equipment

  • Coordinating post and couriers, prioritising important documents

  • Ordering supplies and thinking ahead

  • Managing constantly ringing switchboard, dealing with highly sensitive and confidential situations

  • Immaculate personal presentation essential every day

  • Preparing meeting rooms with bespoke client breakfasts and lunches

  • Running business or personal related errands

  • Sourcing furniture, stationery or art work for office

  • Assisting with opening of new offices and business expansion

The ideal Client Services Exec / Office Administrator / Front of House Representative will have:

  • Sophisticated and elegant personal presentation

  • Degree educated or equivalent

  • Robust and resilient approach, able to hold your own with senior members of the company and VIPs

  • Hardworking and keen to prove yourself

  • Ambition and drive to succeed

If you would like to apply for this job, please get in touch.